Thanks for sharing, Kara! I'm watching Tricia Wang's TEDTalk now... between entering POs and post-show clean-up. Kind regards, Duffy Michael J. Duffy, Business Manager New ...

I love these responses. Michael, you touched on one of my favorite topics – collecting thick (or often called soft) data. Check out Ted Talker Tricia Wang - https://www.ted.com/talks/tricia_wang_the_human_insights_missing_from_big_data?utm_campaign=tedspread&utm_medium=referral&utm_source=tedcomshare ...

I echo Stephanie Lippi's approach. I will often hang near one of our You Are Here boards to assist people trying to find a specific exhibit(or). It gives me the chance to assist, and sometimes calm, an overwhelmed individual. It also provides me an opportunity ...

I try to smile and say hello to every person I can -- even while I'm running around taking care of things -- and asking them how they're enjoying the event if I have time to chat. My heart is to make each person feel seen and cared for (including support ...